Terms of Use & EULA

1. Minimum age — 18+

Saraha Mobile is restricted to users aged 18 and over. A date of birth is required at sign-up and verified server-side; underage accounts are rejected.

2. Objectionable content

Prohibited: harassment, bullying, hate speech, threats, incitement to violence, sexually explicit content, illegal content, impersonation, spam, or any abuse toward others.

3. Automated moderation & filtering

Every message, post and comment is automatically filtered before publication by AI-based moderation (OpenAI Moderation), combined with prohibited-term lists and anti-spam rate limits applied to all content, including story replies. Public content flagged as abusive is rejected outright. A private message deemed severe is blocked and never sent; deemed borderline, it is sent but hidden behind a warning that its recipient chooses whether to reveal. Photos (profile pictures, feed photos and stories) are also analyzed automatically, and a photo flagged as abusive is rejected.

4. Reporting

Any content can be reported in one tap, with a category: Spam, Harassment, Hate speech, Violence, Sexual content, or Other. Every report opens a moderation case.

5. Blocking

Users can block others from any message, post, comment, story or profile. Blocking is immediate, bidirectional and server-side (works even against anonymous authors): no more messages, notifications or feed visibility.

6. Immediate removal

Users can instantly delete their own posts from the feed (⋯ menu → Delete) and their own stories (trash icon in the story viewer), as well as their account and data at any time. No support request needed.

7. Action within 24 hours

We review every report and act within 24 hours: removing the offending content and ejecting the offending user. Automated mechanisms already suspend or ban users past defined report thresholds.

8. Contact

To report inappropriate activity or for any question: contact@sarahamobile.com — also available inside the app (Profile → Contact us / Report inappropriate content).

9. EULA

By using Saraha Mobile you agree to these Terms, our Privacy Policy, and Apple's standard Licensed Application EULA (Apple Standard EULA). Violations may lead to suspension or permanent account termination without notice.

10. Disclaimer

Users are solely responsible for the content they submit, and remain legally liable for it. We moderate content as described in section 3, but we do not pre-screen every submission and cannot guarantee that all objectionable content will be detected. The service is provided "as is", without warranties of any kind. We do not guarantee uninterrupted or error-free availability.

11. Sender hints

The recipient of a message may progressively unlock general hints about the sender: time of day, app or website, device type (iPhone, Android or computer), the app the link was opened from (for example Instagram, TikTok or WhatsApp), Saraha member or not, first message or number of messages already sent, device language, same country or time zone, continent, message length, account age, whether it replies to a story, whether the sender follows them, and whether the sender was reported before. Hints are computed by our servers and never reveal the sender's identity, username, IP address, city or location.

Hint availability, including with Saraha Premium (paid account). A hint is only shown if it is available for the message in question. We do not guarantee that every message comes with hints: for each message, we only provide the hints that are possible and available, so a message may be shown with only some hints, or with none at all. Some accounts or message types — for example messages from the Saraha Mobile team, and system, news or commercial accounts — may not show a hints section at all. We provide hints to the extent technically and commercially possible and available; Saraha Premium does not guarantee any number or type of hints per message.

12. Messages from the Saraha team

We may place messages from the Saraha Mobile team in your inbox (a welcome message, then a few engagement messages) and show announcements in the app. They always present themselves as coming from Saraha Mobile, never as a message from another user.

13. Advertising

The app displays ads provided by Google AdMob. In the European Union and the United Kingdom, your consent is requested before any personalized advertising. On iPhone, the app asks for Apple's tracking permission; if you decline, ads are not personalized using your advertising identifier. On Android, Google AdMob may use your device's advertising identifier, which you can reset or delete in your device settings. This identifier is only used to choose ads: it is never linked to your messages and never reveals who wrote to you. See our Privacy Policy.

14. Saraha Premium (in-app purchases)

Saraha Premium is an optional paid feature, offered in the app according to the available offers: as a one-time purchase (lifetime, meaning for as long as your Saraha account exists) or as a yearly or weekly subscription. It includes: no ads in the app; the crown next to your name (on an anonymous message, only if you choose to show it); access to hints about the sender, except “Reported before”, which can only be unlocked through your progress; read receipts: see what time your messages were read, and turn yours off; writing openly: showing your name to the person you write to, when you decide to (the message stays private). No purchase ever reveals who sent a message. Hints remain subject to availability: a message may have only some hints or none, and some accounts or message types (the Saraha Mobile team, system, news or commercial accounts…) have no hints section at all; Saraha Premium does not guarantee any number or type of hints per message (see section 11). The content of Saraha Premium may change over time. Saraha Premium is used in the Saraha Mobile app (iPhone and Android): its features are not available on the sarahamobile.com website, except the crown, which also appears on your public page.

Payment is charged to your App Store or Google Play account when you confirm the purchase, at the price shown in the app. A subscription renews automatically at the same price at the end of each period unless it is cancelled at least 24 hours before the end of the current period; you can manage and cancel it at any time in your App Store or Google Play account settings, and access continues until the end of the period already paid for. Deleting your Saraha account does not cancel a subscription: you must cancel it in the App Store or Google Play. Refunds are handled by Apple or Google under their own rules; a refunded purchase ends Saraha Premium. If your account is banned for a serious or repeated breach of the rules, you lose access to Saraha Premium, including a lifetime purchase, with no refund from us, to the extent permitted by law. During a temporary suspension, Saraha Premium is not accessible; it is restored if the suspension is lifted. Neither a ban nor a suspension cancels a subscription: cancel it in the App Store or Google Play. Refunds remain possible through Apple or Google, under their own rules. Saraha Premium is tied to the Saraha account it was purchased with and cannot be transferred to another account; “Restore purchases” recovers it on a new device. Payment is processed by Apple or Google: we never receive your bank details. To verify a purchase and link it to your account, we receive and keep a proof of purchase (product, dates, transaction number), including after your account is deleted, for our accounting obligations and fraud prevention.

End of service. Saraha Premium exists only within the Saraha Mobile service. “Lifetime” means: for as long as your Saraha account exists and for as long as we operate the service. If we stop the service, or if the app is removed from the App Store or Google Play or stops working (for example after a decision by Apple or Google), Saraha Premium ends for everyone, including a lifetime purchase, and ongoing subscriptions are no longer renewed. Where possible, we will notify you in the app at least 30 days in advance, and a subscription already paid for remains active until the end of its period. Refunds are handled by Apple or Google under their own rules. This clause does not limit the rights the law guarantees you.